Frequently Asked Questions

Q:  What is your policy regarding Returns, Refunds​, & Exchanges?
 

A:   All sales are final.  We do not offer refunds, but are happy to make exchanges at the discretion of The Couture Soror for the same item(s) purchased as long as inventory is available. Requests for exchange must be sent within 5 calendar days of purchase & mailed back within 10 calendar days of purchase.  EXCHANGE/RETURN shipping is at the customer's expense.   All items must be returned for exchange in original packaging and unworn/not damaged.

If The Couture Soror receives a return of worn or damaged product, we will not exchange the item and we will not cover the cost to send it back to you.

To request an exchange, please email us at thecouturesoror@gmail.com to request your mandatory RA# (return authorization number). DO NOT SEND ANY ITEMS FOR EXCHANGE WITHOUT PRIOR AUTHORIZATION as unauthorized returns will be rejected and we will not be responsible for losses of any kind.  Complete and include the below form.

 

 

 

 

Q: How can I exchange an item for a different size or product?

A.  Exchanges are subject to product availability. Requests for exchange must be sent within 5 calendar days of purchase & mailed back within 10 calendar days of purchase. Please contact us for a Return Authorization (RA) number as goods for exchange will NOT be accepted without prior authorization from our company!!!!  Any exchanges or store credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of 20% of the value of the merchandise may be imposed on items priced $75 or more. 

 

DO NOT SEND ANY ITEMS FOR EXCHANGE WITHOUT PRIOR AUTHORIZATION as unauthorized returns will be rejected and we will not be responsible for losses of any kind.

Print the below EXCHANGE AUTHORIZATION FORM, fill in ALL  & Mail exchanges to:

 

THE COUTURE SOROR

Exchange Department

PO Box 316

Posen, IL 60469

 

Q: What if my order was defective or incorrect?

A:   While we do not offer refunds, we aim to please and will correct your order.

 

If a defected product is received, please contact us via email at thecouturesoror@gmail.com with a picture of the defective item, and if approved, we will replace the product at no charge to you. All claims of defective products or incorrect orders must be received within 48 hours of delivery.  Once you receive confirmation of the return, please return the item exactly as it was received (in the packaging) and once received, we will gladly exchange the item. 

DO NOT SEND ANY ITEMS FOR EXCHANGE WITHOUT PRIOR AUTHORIZATION as unauthorized returns will be rejected and we will not be responsible for losses of any kind.

 

Mail exchanges to:

 

THE COUTURE SOROR

Exchange Department

PO Box 316

Posen, IL 60469

 

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Q:  Do you do make custom orders for groups/chapters/individuals?

 

A:  Absolutely! We specialize in creating unique apparel to fit your group's needs. Please use the below link to submit your online custom order request.

 

WANT A CUSTOM DESIGN? CLICK HERE TO COMPLETE A QUOTE REQUEST FORM!

Q: I ordered a custom product and want to return it. What should I do? 

A:  ALL custom products are non-refundable and non-exchangeable. Unfortunately, your custom item was made especially for you which means we can't sell it to another customer.  Please check the spelling and options selected at the time of your order. Once your payment is remitted, no changes can be made and your final product is yours to keep. If you have a concern after receipt of your product, please contact us via email at thecouturesoror@gmail.com

 

Q: What does "Colors May Vary" mean?

A:  Colors may look different in person. I's not uncommon for fabrics in hand to vary from computerized imaging of the exact same product. Also, different devices have different calibrations that vary by a number of factors: individual screen settings, device used, etc.  Unfortunately, that's a simple function of technology that we can not control.

 

Q: How long does processing and shipping take?

A: Please allow up to 5 business days for processing, and 5-10 business days for shipping/delivery. For custom orders, please allow up to an additional 6-8 weeks for delivery. For group orders, please reference the terms of the agreement signed by your representative. 

All orders are shipped via USPS unless otherwise noted. Yes, we ship worldwide.

Note: Some things are out of our control. Unfortunately, we are not responsible for delays due to the carrier processes or weather. Once the item is in the possession of the carrier we are no longer responsible. The Couture Soror  is not responsible for lost or stolen goods that are delivered to the address indicated when initially ordered. Likewise, please ensure that you enter the correct shipping information. If it is delivered to an incorrect address that you provided, there is nothing that we can do to retrieve that package for you. We are not liable. 

If you require expedited shipping or need an item sooner than it may be shipped please contact us via email prior to placing the order to ensure we are able to meet your needs.

Q: How do pre-orders work?

A: When you purchase a pre-order item, you're getting it at a discounted price but that also means that it is currently not in stock. Please check the arrival date posted in the product description to ensure that you are informed about the arrival time.  Also, if you order a pre-order item along with other items that are currently in stock, please note that your entire order will not ship until the pre-order item is available for shipping. If you want the remaining parts of your order sooner than the date that the pre-order items will arrive, you will need to pay separately for additional shipping. Please email us your order number and we will forward a Paypal invoice for the additional shipping costs. 

Q: What about COVID-19 and its impact?

A: Due to COVID-19, we have downsized our team to stay safe! Please allow us the grace to work thru your calls, questions, emails, etc with the smaller team.